frequently asked questions

What Is The Min/Max Order?

For bespoke cards, the minimum order amount is 100 cards. However, we do have a range of off the shelf Christmas cards which can be personalised with your logo starting from 35 cards. In regards to maximum orders, we are able to fulfil larger orders (10,000+). If you have a large order please contact us in advance so we can set your expectations on the timeframe.

What's The Turn Around?

Once the deposit has been made, we estimate 2 – 3 weeks depending on the complexity and how many designs. We will keep you informed along the process and if you have a specific time scale you are working to, please let us know in advance.

What Type of Card Do You Use?

We use luxury textured paper, 280gsm. FSC® – Forest Stewardship Council.

With the option of four sizes:
– Small, (A6)
– Medium, Square (14 x 14cm)
– Standard,  (5 x 7 inch)
– Large, (A5)

What Are The Different Delivery Options?

1. BATCH DELIVERY

Option one is the most popular choice, as it is more personal to the customer. This option is also the most cost-effective. We deliver the bulk of cards to your specified office(s), where you will be in control of handing/delivering the card to your customer. This gives room for you or your staff to write out an appropriate message personalised to the individual customer. Although, if preferred, we can also include a generic prewritten message.

2. DIRECT DELIVERY

Option two puts the logistics into our hands and is the most seamless process. All company greeting cards will be personalised with names and addresses in a handwritten font and delivered directly to individual addresses. This is ideal for companies who plan to send batch cards on a regular basis or those who do not see their customers face-to-face. Our processes adhere to latest GDPR regulations and no data is stored and used only for the print job.

How Do You Handle Our Data With Direct Delivery?

Data should be provided to us as one .csv file (excel). We will set up a secure Dropbox unique for you to send file across. All data provided will only be used for print, once the job is completed all data will be deleted immediately with no further use. Data will be only accessed by our printing supplier, the printing process is certified by the ISM (Information Security Management) no.ISO27001 and the ICO (Information Commissioner Office), no.ZA306353.  All of data provided will be deleted immediately after print and all our processes adhere to GDPR regulations.

How Do The Payments Work?

You have two options for payments, either as a recurring direct debit payment or as a one-off payment. 

If you are making a one-off payment:
To begin we take a deposit (refundable up until confirmation of draft sketches), we then take the final payment once artwork has been approved.

If you are making a recurring payment ( Monthly / Quarterly):
We arrange a monthly/quarterly agreement of the amount of cards / designs and fulfil this order once each payment has been processed.

For our full refund policy please read our Terms & Conditions

For more information, please contact us directly on: hello@curiouspencil.co.uk | 0121 5334626.

Are You Eco-Friendly?

Yes, we are committed to conducting our operations in the best environmental practice.  Therefore, every single sheet of paper we use is FSC approved.

What About The Copyright?

With each design, the copyright remains with Curious Pencil Cards Ltd. However, if you require the use of any of our designs for other purposes, please contact us and we will assess this on a case by case basis. (This may incur an additional cost.)

Do You Do Other Printed Items?

We specialise in greeting cards. But we can also help with other promotional items including invites, vouchers and reward cards. Please contact us for details: hello@curiouspencil.co.uk

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