Curious Pencil Ltd

* FREE UK DELIVERY ON ALL ORDERS OVER £100 *

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FAQs

Frequently Asked Questions

Frequently Asked Questions

We are committed to serving our customers, and accommodating every occasion, no matter how unique.

We are always expanding our portfolio, so there may be additional, more suitable designs not yet released on our site, so please get in touch and we will see how we can assist.

For online shop orders:

Once the artwork proof has been approved, customised cards from our portfolio take 5 – 7 working days. 

For bespoke orders:

Once the deposit has been made, it will take 2 – 5 days for the initial sketched ideas. However in total, we estimate approximately 2 – 3 weeks, from concept to delivery depending on the complexities, amendments and how many designs or prints. We will keep you informed along the process. If you have a specific timescale you are working to, please let us know in advance.

For repeat orders, the process will take 5 – 7 days from proof approval to delivery. For larger quantities (1,000+) timescales may increase, please contact us directly.

If you purchase a design customised to your brand via website or email, we will take the full payment at purchase.

If you have ordered bespoke, we ask for an initial 50% deposit. Then, once the work has been finalised we will ask for the final 50% payment prior to print.

For our full terms and conditions and refund policy, please read our Terms & Conditions

As standard, we use a  5×7 inch (when folded) sized card. We use luxury textured card or smooth uncoated card 350gsm. Both are FSC® – Forest Stewardship Council approved.

We have alternative size options but they must be requested directly (size may alter price):

– Small, (A6)
– Medium, Square (14 x 14cm)
– Large, (A5)

 

For orders, over 250 cards we can offer a direct delivery service, however this is agreed on a case by case basis.

All company greeting cards will be personalised with names and addresses in a handwritten font and delivered directly to individual addresses.

This puts the logistics into our hands. This is ideal for companies who plan to send batch cards on a regular basis or those who do not see their customers face-to-face. Our processes adhere to latest GDPR regulations, no data is stored, it is deleted immediately after the job unless otherwise requested, data is used for the print job only. Print and delivery jobs may be completed by our printing partners.

For this, we will set up a secure Dropbox unique for you to send data across. Data should be provided to us as one .csv file (excel).

Cards are dispatched with standard Royal Mail 3 working days prior to the expected delivery date or the respective working day.

With each design, the copyright remains with Curious Pencil Ltd. However, if you require the use of any of our designs for other purposes, please contact us and we will assess this on a case by case basis. (This may incur an additional cost.)

We specialise in greeting cards. However, we can also help with other promotional items including invites, vouchers, postcards and reward cards. Please contact us for details: he***@cu***********.uk

For bespoke orders, we recommend orders of at least 50 cards.

For orders personalised from an existing design on our online shop, the minimum order is 10 cards.

In regards to maximum orders, we are able to fulfil larger orders (10,000+). If you have a large order please contact us in advance so we can set your expectations on the timeframe.

We are committed to conducting our operations in the best environmental practice. Every single sheet of paper we use is FSC approved and fully recyclable.

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